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Return Policy

1. Refund requests must be made within 30 days of delivery date. After 30 days from
delivery date you must contact Farfella Creaciones Customer Service to determine the best course of action. Farfella Creaciones will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under Farfella Creaciones one-year limited warranty policy will be replaced at Farfella Creaciones cost. See “Returning Products Under Warranty,” below, for information on warranty returns.

2. A copy of the Farfella Creaciones credit card purchase receipt, and a copy of the original Farfella Creaciones invoice may be requested prior to Farfella Creaciones Customer Service issuing a Return Authorization.

3. Unit must be in like-new condition and returned in original packaging with all original
accessories, literature and other components. Farfella Creaciones reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.

4. A Return Authorization (RA) number must be obtained prior to returning the product;
to request an RA number, please email, and provide the
following information:

Reason for Refund
Date of Purchase
Unit Serial Number

5. Upon email receipt of the RA number, send product to:

Farfella Creaciones
Attention: Returns Department
RA #[RA number]
Address here
San Francisco, CA 94111

6. Please mark with the RA number on the outside of the package.

7. A copy of the Farfella Creaciones credit card purchase receipt, and a copy of the original Farfella Creaciones invoice, should be placed inside the return package so that it is easily visible.

8. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

9. Products received that do not meet the above return criteria may be returned to the
customer via ground shipment.

10. You may be responsible for shipping costs for returning the product to Farfella Creaciones store. Product should be shipped so that it can be tracked and/or
insured; Farfella Creaciones is not responsible for products lost or damaged during return shipment.

11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

12. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to above criteria.

It's all good!

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